Catalog

Distance sales

Advisers express themselves in an ecosystem where physical and virtual places complement and answer for each other. We help these universes to understand and answer each other via unique training tools.

Our catalog: Distance sales

Distance sales

Distance Sales Training – Basic Level

6 training modules to develop basic skills in Distance Sales – basic level

  1. Address the various professions of distance sales
  2. Become familiar with the daily work of a call center agent or a remote sales associate
  3. Visualize a workspace and IT solutions
  4. Understand the various reasons why a client or prospect may call​
  5. Understand the 4 essential stages of a phone conversation
  6. Know how to manage tricky and conflict situations​

Interested in one of more of these modules? Contact us for a detailed program.

Distance sales

Distance Sales Training – Basic Level

6 training modules to develop basic skills in Distance Sales – basic level Address the various professions of distance sales...

Distance sales

Distance Sales Training – Operational Level

8 training modules to improve your current practices in distance sales – operational level

  1. Structure the stages of an outgoing call​
  2. Follow a call script and break away from it
  3. Overcome obstacles in a methodical and effective way​
  4. The first 20 seconds: introduce yourself, develop a climate of trust, start the conversation
  5. Develop active listening
  6. Work on your argumentation​
  7. Respond to the most common objections
  8. Know when and how to end a phone conversation

Interested in one of more of these modules? Contact us for a detailed program.

Distance sales

Distance Sales Training – Operational Level

Des modules de formation pour ​se perfectionner sur ​ses pratiques actuelles

Distance sales

Distance Sales Training – Advanced Level

8 training modules to develop new skills in Distance Sales – advanced level

  1. Develop the skills of your staff through job shadowing
  2. Manage via performance indicators and set up personalized action plans
  3. Manage the unexpected every day: absences, misunderstandings, logistics, breakdowns, and more​
  4. Define and monitor qualitative objectives based on a quality process
  5. Determine the role and the positioning of the manager in the context of a contact or call center
  6. Develop the skills of a coach manager
  7. Recruit, integrate, and evaluate a team
  8. Better understand yourself with the DISC colors test

Interested in one of more of these modules? Contact us for a detailed program.

Distance sales

Distance Sales Training – Advanced Level

8 training modules to develop new skills in Distance Sales – advanced level Develop the skills of your staff through...

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