catalogue

Food & Hospitality

Servers and their managers want to learn quickly and in a fun way. Mastery of professional gestures is key to the daily flurry of customer reception. So how can you enjoy yourself in an environment with several constraints?

Nos formations : Food & Hospitality

Food & Hospitality

Food & Hospitality Training – Basic Level

11 training modules to develop basic skills in Food & Hospitality – basic level:

  1. The ABCs of successful client service
  2. Physical reception, seating guests, and taking orders
  3. Become familiar with and master the offers of your establishment
  4. Present the menu
  5. Welcome in the reception area and handle client requests
  6. Manage indelicate clients
  7. Everyone is an actor: have good communication with the teams behind the scenes, with the actors on stage, and with the public!
  8. Save time during service
  9. Plan, brief, and coordinate a team
  10. The main KPIs and how to develop them
  11. Health and safety rules

Interested in one of more of these modules? Contact us for a detailed program.

Food & Hospitality

Food & Hospitality Training – Basic Level

11 training modules to develop basic skills in Food & Hospitality – basic level: The ABCs of successful client service...

Food & Hospitality

Food & Hospitality Training – Operational Level

9 training modules to develop operational skills in Food & Hospitality – operational level:

  1. Expand additional sales
  2. Get ready prior to service, take care of a guests, successfully handle payment, and build loyalty
  3. Professional attitude and culture
  4. Help each other in a pleasant atmosphere
  5. 5 golden keys to work on your memory
  6. Adjust your communication to various personalities with DISC colors
  7. Run, motivate, and supervise a team, and make it loyal
  8. Recruit, integrate, and train a team of seasonal workers
  9. Manage your stress and emotions

Interested in one of more of these modules? Contact us for a detailed program.

Food & Hospitality

Food & Hospitality Training – Operational Level

9 training modules to develop operational skills in Food & Hospitality – operational level: Expand additional sales Get ready prior...

Food & Hospitality

Food & Hospitality Training – Advanced Level

8 training modules to develop performance skills in Food & Hospitality – advanced Level:

  1. Understand the client journey before, during, and after the client comes
  2. Develop your client record, conquer new clients, and make them loyal
  3. Support clients around the world
  4. The 10 postures that forge elegance
  5. Social media as sources of business
  6. Know the KPIs and develop them
  7. Know and understand the new generations
  8. Take care of your staff: 10 pitfalls

Interested in one of more of these modules? Contact us for a detailed program.

Food & Hospitality

Food & Hospitality Training – Advanced Level

8 training modules to develop performance skills in Food & Hospitality – advanced Level: Understand the client journey before, during,...

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