catalogue

Retail professions

The client relationship professions are plunged into a teeming ecosystem in which sales associates, managers, and back office teams must find their new marks. Our 52 modules prepare retail teams for the challenges of tomorrow.

Nos formations : Retail professions

Retail professions

Retail Professions Training – Basic Level

11 training modules to develop basic skills in the retail professions – basic level:

  1. 100 key points to understand the language of retail
  2. In-store sales techniques
  3. Omni-channel sales
  4. Manage several clients at the same time
  5. Favorably receive an unhappy client
  6. Master the key merchandising concepts
  7. Create attractive storefronts
  8. Coach a sales team
  9. Motivate for the long term
  10. Manage conflicts
  11. Understand the main key performance indicators (KPIs)

Interested in one of more of these modules? Contact us for a detailed program.

Retail professions

Retail Professions Training – Basic Level

11 training modules to develop basic skills in the retail professions – basic level: 100 key points to understand the...

formation-metiers-retail-opérationnel
Retail professions

Retail Professions Training – Operational Level

7 training modules to improve your current practices in the retail professions – operational level:

  1. Be an ambassador of your brand
  2. Sell to clients all over the world
  3. Recruit your team
  4. Successfully conduct a performance review interview
  5. Prepare and conduct the evaluation your staff
  6. Manage generations X, Y, and Z
  7. Define and follow an action plan

Interested in one of more of these modules? Contact us for a detailed program.

Retail professions

Retail Professions Training – Operational Level

7 training modules to improve your current practices in the retail professions – operational level: Be an ambassador of your...

Retail professions

Retail Professions Training – Advanced Level

11 training modules to develop new skills in the retail professions – advanced level:

  1. Develop an emotional sales signature
  2. Master the 20 clienteling techniques that work
  3. Complex merchandising situations and responses to them
  4. The 4 steps of building an effective team
  5. Encourage and sustain diversity
  6. Manage remotely
  7. Be unbeatable on social media
  8. Better organize to save time
  9. Communicate in a complex world
  10. Manage your stress and emotions
  11. Develop the skills of an occasional trainer

Interested in one of more of these modules? Contact us for a detailed program.

Retail professions

Retail Professions Training – Advanced Level

11 training modules to develop new skills in the retail professions – advanced level: Develop an emotional sales signature Master...

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