Preamble
Our skills development programmes are addressed solely on intra-business courses. That is to say, they’re for employees belonging to the same company.
Prerequisites
This training is aimed at anyone wishing to integrate a business in-store. No diploma or specific experience is required to follow this training.
Goals
Modules to acquire fundamental skills:
- Placing the accompaniment of the customer relationship as a daily priority
- Mastering skills development techniques
- Positioning yourself as Manager-Coach
Programme
The pivotal role of the manager: guarantor of a successful customer experience
The different forms of coaching: listening sales, auto evaluation, training on sale, initial training
The 5 fears of a collaborator when coaching and how to deal with them
The Grow method and 5 examples of real-life cases
The interest of a feedback culture in a sales area
The keys to a successful feedback
The peculiarities of cash team coaching
The planning of coaching sessions in a store
Mobilised Methods
This training takes place according to the following rhythm: 3 classes of 1.30 + 1 class of 1 hour, done remotely.
Distance sessions integrate virtual classes, tests, intersessional work, coaching and video learning (optional).
Modality Assessment
This training includes a knowledge test before training. It allows to evaluate the starting level of learners. The assessment is measured by a score between 1 to 5.
At the end of the training, the participants inform the same questionnaire. A new score appears as well as a percentage of progression. Participants clearly measure the path traveled and define their action plan.
It is possible to access an optional individual debriefing.
Durée de la formation
The duration of this training is
5.30
Terms and Access Delays
Our exclusively intra-business courses are organised and planned on demand.
The start of the trainings takes place a month after the contracts are signed.
Pricing
Our rates for this training start from
1600€ per day
For more information on the rates for this training, please contact us.
Disability Accessibility
This training is accessible for any person with disabilities.
See our conditions of handicap accessibility.
