Preamble
Our skills development programmes are addressed solely on intra-business courses. That is to say, they’re for employees belonging to the same company.
Prerequisites
This training is aimed at anyone wishing to integrate a business in store. No diploma or specific experience is required to follow this training.
Goals
Modules to acquire fundamental skills:
- Defining and enforcing game rules
- Responding to each deviation in a graduated manner
- Preventing conflict
Programme
- Discovering your managerial temperament thanks to the DISC test
- Taking stock of current practices
- Gaining efficiency thanks to individualised coaching
- Understanding the equation respect + confidence = influence
- The different possible deviations: from error to fault
- Immediate reframing in the event of a one-off deviation
- The call to order interview after several attempts at reframing
- Recovery of authority, last stage
- The different sanctions in case of manager failure
- The typical reactions of generations Y and Z and their parades
- The limits that cannot be crossed
- Sources of conflict in a team and how to prevent them
Mobilised Methods
This training takes place according to the following pace: 6 classes of 1.30, done remotely or one day in a classroom + 2 hours of feedback experience.
Distance sessions integrate virtual classes, tests, intersessional work, coaching, and optional video learning. The classroom sessions can take place throughout France.
Modality Assessment
This training includes a knowledge test before training. It allows to evaluate the starting level of learners. The assessment is measured by a score between 1 to 5.
At the end of the training, the participants inform the same questionnaire. A new score appears as well as a percentage of progression. Participants clearly measure the path traveled and define their action plan.
It is possible to access an optional individual debriefing.
Duration
The duration of this training is
9 hours
Terms and Access Delays
Our exclusively intra-business courses are organised and planned on demand.
The start of the trainings takes place a month after the contracts are signed.
Pricing
Start from
1600€ per day
Our rates for this training start from 1600€ per day. For more information on the rates for this training, please contact us.
Disability Accessibility
This training is accessible for any person with disabilities.
See our conditions of handicap accessibility.
