Preamble
Our skills development programmes are addressed solely on intra-business courses. That is to say, they’re for employees belonging to the same company.
Prerequisites
This training is aimed at anyone wishing to develop new skills in the trades of the sale. No diploma is required, though a minimum 2 year experience is desirable.
Objectifs
Modules for developing in-depth skills:
- Promoting the differences within a team
- Understanding what diversity brings to a group dynamics
- Ensuring equal treatment
Programme
- Taking stock of knowledge levels
- Understanding the evolution of customers and customer expectations
- Knowing the habits of the French in a connected world
- Addressing the notion of 360° contact points
- Understanding how customer data is utilised in marketing/customer relationship departments
- Setting up a test and learn
- Knowing the peculiarities of LinkedIn, Facebook, Instagram, and YouTube
- The new network in Vogue Tiktok and similar concepts
- Choosing your communication style according to social networks
- The 8 traps related to the safety of people and data
- Taking care of your reputation
- Developing your digital culture thanks to…digital!
Mobilised Methods
This training takes place according to the following rhythm: 5 classes of 1.30, done remotely + 1 hour of feedback or one day in a classroom + 1.30 hours of feedback experience.
Distance sessions integrate virtual classes, tests, intersessional work, coaching and optional video learning. The classroom sessions can take place throughout France.
Modality Assessment
This training includes a knowledge test before training. It allows to evaluate the starting level of learners. The assessment is measured by a score between 1 to 5.
At the end of the training, the participants inform the same questionnaire. A new score appears as well as a percentage of progression. Participants clearly measure the path traveled and define their action plan.
It is possible to access an optional individual debriefing.
Duration
The duration of this training is
8.30
Terms and Access Delays
Our exclusively intra-business courses are organised and planned on demand.
The start of the trainings takes place a month after the contracts are signed.
Pricing
Start from
1600€ per day
Our rates for this training start from 1600€ per day. For more information on the rates for this training, please contact us.
Disability Accessibility
This training is accessible for any person with disabilities.
See our conditions of handicap accessibility.
