Preamble
Our skills development programmes are addressed solely on intra-business courses. That is to say, they’re for employees belonging to the same company.
Prerequisites
This training is aimed at anyone wishing to integrate a business in-store. No diploma or specific experience is required to follow this training.
Goals
Modules to acquire fundamental skills:
- Adapting to verbal and non-verbal communication according to customers and situations
- Understanding the system of emotions of customers and better understanding it
- Replying without stress while preserving the customer relationship
Programme
- Discovering communication temperament using the DISC test
- Communicating with 4 different customer profiles
- The sources of conflict and how to avoid them
- The 9 families of motivation-demotivation of customers and how to identify them
- The mounted stages of emotion and the associated level of stress
- The air method to soothe situations
- The 10 current situations of discontent and their answers
- The particular case of SAV
Identifying the impassable limits - Recharging to bounce back better
Mobilised Methods
This training takes place according to the following rate: 4 classes of 2 hours, done remotely.
Distance sessions integrate virtual classes, tests, intersessional work, coaching and video learning (optional).
Modality Assessment
This training includes a knowledge test before it starts. It evaluates the starting level of learners. The assessment is measured by a score between 1 to 5.
At the end of the training, the participants fill out the same questionnaire. A new score appears, as well as a percentage of progression. Participants clearly measure the path traveled and define their action plan.
It is also possible to access an optional individual debriefing.
Duration
The duration of this training is
8 hours
Terms and Access Delays
Our exclusively intra-business courses are organised and planned on demand.
The start of the trainings takes place a month after the contracts are signed.
Pricing
Our rates for this training start from
1600€ per day
For more information on the rates for this training, please contact us.
Disability Accessibility
This training is accessible for any person with disabilities.
See our conditions of handicap accessibility.
