Preamble
Our skills development programmes are addressed solely on intra-business courses. That is to say, they’re for employees belonging to the same company.
Prerequisites
This training is aimed at anyone wishing to integrate a business in-store. No diploma or specific experience is required to follow this training.
Goals
Modules to acquire fundamental skills:
- Mastering customer flow management techniques
- Organising your time to dedicate the maximum to customer service
- Responding without stress with delicate situations
Programme
- Identifying the 10 signs that indicate when customers need help
- Learning to be sensitive to signals…even those that aren’t visible!
- Some tips for being available even when you’re overwhelmed!
- The 4 golden rules of those who succeed in doing everything at once
- Letting go of what muddies the mind and wastes time
- The sources of conflict and how to avoid them
- The particular case of SAV
- Recharging to bounce back more effectively
Mobilised Methods
This training takes place according to the following rhythm: 5 classes of 1.30, done remotely. Distance sessions integrate virtual classes, tests, intersessional work, coaching, and video learning (optional).
Modality Assessment
This training includes a knowledge test before it starts. It evaluates the starting level of learners. The assessment is measured by a score between 1 to 5.
At the end of the training, the participants fill out the same questionnaire. A new score appears, as well as a percentage of progression. Participants clearly measure the path traveled and define their action plan.
It is also possible to access an optional individual debriefing.
Duration
The duration of this training is
7.00
Terms and Access Delays
Our exclusively intra-business courses are organised and planned on demand.
The start of the trainings takes place a month after the contracts are signed.
Pricing
Our rates for this training start from
1600€ per day
For more information on the rates for this training, please contact us.
Disability Accessibility
This training is accessible for any person with disabilities.
See our conditions of handicap accessibility.
